How do I make an appointment?

To make an appointment, dial (617) 825-9660. Please arrive 15 minutes early to allow time to fill out paperwork and sign in at our registration desk.

What do I bring to my appointment?

• Your insurance ID card
• Any questions you want to ask about your health or our services
• A list of any medications you are currently taking (or bring them with you)
• The name and phone number of your pharmacy (if you do not use the pharmacy at the health center) if you want your prescriptions called in to the pharmacy

Be sure to arrive 15 minutes early to allow time to fill out paperwork and sign in at our registration desk.

Where do I go for my appointment?

Come to 637 Washington Street in Dorchester, MA.  You can find directions here. All registration now takes place on the first floor.

What if I need to be seen the same day?

Call (617) 825-9660 and explain your medical situation. If your provider is unable to see you, the staff will arrange for you to be seen by another member of your medical team or for you to be seen in Urgent Care.

What if I need to cancel an appointment?

Please call us at least 24 hours in advance if you cannot make your appointment. Also, please let us know if you are running late. Remember, you must show up to your appointment at least 15 minutes before the scheduled appointment time.

When do I hear about test results?

A member of your medical team will contact you if your test results indicate a need for follow-up treatment. You will usually not be contacted if test results are normal. However, you are always welcome to inquire about test results by contacting the department. You are also encouraged to follow up with your provider if you have any questions about your results.

What if I need an interpreter?

Many of our providers and staff can speak with you in your own language (Armenian, Arabic, French, Haitian Creole, Spanish, Thai, Vietnamese and more). If your provider cannot converse with you in your language, one of our staff can serve as an interpreter. All of our staff are sensitive to cultural needs, and all information discussed is completely confidential. Please let us know your needs at the time you make an appointment, and we will make arrangements for you.

What if I would like a copy of my medical record?

The staff at the Health Center is able to complete physical forms and immunization records in about 10 days. Please bring the form to your primary care provider. The form will be ready for pick-up in about 10 days at the information desk.

How do I fill a prescription?

Your provider can send an electronic prescription to the pharmacy located on the ground floor of the health center. You can pick up your prescription prior to leaving the health center. You can also get your prescription called in to an outside pharmacy as long as you bring the phone number with you.

Check with your insurance company to see if your prescriptions are covered by your policy. If they are, you may be restricted to certain pharmacies and you may need to make a co-payment.

What if I need laboratory services, X-rays, a mammogram or ultrasound?

The Codman Square Health Center maintains a full-service laboratory, x-ray department, mammography services and ultrasound services. This means that when your provider requests laboratory work (such as blood or urine samples), x-rays, a mammogram or ultrasound, you can get the services right here. Simply take the request form your provider will give you to the appropriate department on the first floor. Once you check in with the laboratory or x-ray technician, your tests will be performed.

How do I see a specialist?

Before making an appointment to see a specialist, you should get a referral from your provider. Many insurance companies will not pay for a specialist unless your provider has first referred you to the specialist. Check your insurance plan for terms of coverage.